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Recognizing the 'unsung heroes'


Dispatchers honored for service to town



0416Dispatch
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Lead dispatcher Barbara Boiteau hard at work at the Sturbridge Public Safety Complex. Kevin Flanders. (click for larger version)
April 15, 2012
STURBRIDGE — Always ready to assist residents in need but seldom acknowledged for their efforts, dispatchers at the Sturbridge Public Safety Complex were recognized by fire, police, and EMS officials as part of National Public Safety Telecommunicators Week last week.

The full scope of a dispatcher's job is difficult for residents to comprehend. Between responding to the hundreds of emergency and non-emergency calls they receive each month, providing information to emergency personnel, interacting with residents as they enter the complex, and keeping members of the press abreast of the latest information, dispatchers frequently need to perform balancing acts that would impress circus stars.

"Dispatchers are often times the unsung heroes here," said Sturbridge Police Chief Thomas Ford III. "They're the first faces you see when you come into the station and the first people you deal with when making an emergency call, but they're usually the last people to be recognized."

For more on this story, please see tomorrow's Southbridge Evening News.

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